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Return Policy

Cancellation, exchange and return policy

Once all orders are confirmed, we do not accept cancellations, returns, exchanges or refunds.

Please make sure to check product details and notes thoroughly before placing your order.

All products proven (see 2.) damaged during shipping may be returned for a full refund.

2. Please check your packaging when the product arrives and take a video of the unboxing. If the product is damaged, please do not sign for it. If there is any damage,

please notify the shipping company immediately on the day you receive the product.

If an item is returned due to prolonged absence or refusal to accept it,

we may request reimbursement of actual return shipping costs and packaging materials.

Additionally, customers may be charged return shipping and transaction fees if they cancel or return an item after payment has been made.

Please check your packaging when the product arrives and take an unboxing video,

If the customer finds any damage or other problems with the goods when unpacking,

Please contact us within 3 days after receiving the goods and provide the relevant order number.

Please take photos and send the unboxing video immediately. Contact customer service email: info@sobold.co for arrangements.

We will verify the problem and arrange a return and refund.

Please ensure that the goods and packaging are complete, and make arrangements to send back the damaged goods yourself.

After verification, we will process the refund. In case of any dispute, we reserve the right to make the final decision.

Return or exchange

We do not accept returns or exchanges on items ordered.

Please note that returns are not accepted under the following circumstances:

This product does not match the image, color, or size on the screen.

This product will be returned without prior application for return or exchange.

Tags, price tags, tags or accessories are damaged, soiled or missing.

The returned product packaging is damaged or incomplete, or the invoice and accessories are missing.

The item has been opened for use, altered, processed, or damaged by human factors such as stains, malfunctions, damage, wear, abrasions, scratches, dirt, washing or cleaning, etc.

The condition of the item upon return may differ significantly from the original condition upon delivery (including packaging, box, accessories and warranty).

The item has become dirty, scratched, or has absorbed odors (such as from pets, tobacco, perfume, or cosmetics) while in the customer's possession.

The item was returned with the shipping label placed directly on the jewelry box.

Personalized or customized items.

Malicious or bulk returns.

In other cases, the item is deemed unsuitable for resale.

If the item delivered is defective or incorrect:

Please contact us at info@sobold.co . We will process a return or exchange for this item. Return shipping costs will be borne by us.

We also do not accept returns that incur customs duties, so please be sure to mark your package as "Return Without Value" when shipping it back to us.

We do not currently offer prepaid return labels. Please keep your tracking information in case your package is lost in transit.

*Please ensure communication is made by the original order.

If the item is exchangeable with an in-stock item:

Please return this item in the same condition you received it. Once the tracking number for the return is confirmed,

we will immediately arrange to send the correct item.

We also do not accept returns that incur customs duties,

so please be sure to mark your package as "Return Without Value" when shipping it back to us.

Please keep your tracking information in case your package is lost in transit.

If a replacement item is out of stock:

We will check if the item can be ordered from the corresponding brand and notify you accordingly.

If you are unable to wait until the item is in stock, we will handle the return and refund process.

Please return items in original condition whenever possible. Once the return arrives, we will process the refund immediately.

We also do not accept returns that incur customs duties, so please be sure to mark your package as "Return Without Value" when shipping it back to us.

Please keep your tracking information in case your package is lost in transit.

If the item you order is unique:

We will provide assistance through repairs. If it cannot be repaired, we will handle the return and refund process.

We also do not accept returns that incur customs duties, so please be sure to mark your package as "Return Without Value" when shipping it back to us.

Please keep your tracking information in case your package is lost in transit.

Return Instructions

When returning items, please return them in the same condition as received.

To prevent accidents or loss during transportation, please pack items properly.

We recommend using a shipping method with a tracking number.

Please note that we are unable to process a refund if the returned item is lost during return shipping.

We do not assume any responsibility for this, please understand.

Details regarding return address and shipping will be provided by our staff.

We also do not accept returns that incur customs duties,

so please be sure to mark your package as "Return Without Value" when shipping it back to us.

Please keep your tracking information in case your package is lost in transit.

Return shipping

If the item delivered is defective or incorrect, we will be responsible for the return shipping costs incurred during the return process.

We also do not accept returns that incur customs duties, so please be sure to mark your package as "Return Without Value" when shipping it back to us.

Please keep your tracking information in case your package is lost in transit.

Refund

Refunds will be processed using the same payment method used for purchase.

Once the returned item is received and inspected, we will process the refund. If the refund was processed through your credit card company,

or if it was processed across multiple billing cycles, please contact your credit card company directly.

Please contact us via email info@sobold.co

Last updated: December 2024